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PRIVACY POLICY

Last Updated: 27/07/2024

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At Chloe Marie Art, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products. We comply with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.

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1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, email address, phone number.

  • Payment Information: Credit card details, billing address.

  • Order Information: Details of the products you have purchased.

  • Technical Data: IP address, browser type, operating system, and browsing behaviour.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

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2. How We Collect Information

We collect information in the following ways:

  • Direct Interactions: You provide data when you fill in forms on our website, subscribe to our newsletter, or contact us.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and other tracking technologies.

  • Third Parties: We may receive personal data about you from analytics providers and payment processors.

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3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing Orders: To process and deliver your orders, including managing payments and delivering purchased products.

  • Customer Service: To manage customer queries and support requests.

  • Marketing: To send you information about our products, promotions, and events, with your consent.

  • Improving Our Website: To analyse usage and improve our website, products, and services.

  • Compliance: To comply with legal obligations and protect our legal rights.

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4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing your data is necessary for the performance of a contract with you (e.g., to process your orders).

  • Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., tax regulations).

  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., to improve our services and market our products), provided that these interests do not override your rights.

  • Consent: Where you have given consent for specific uses of your data (e.g., marketing communications).

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5. Data Sharing

We do not sell your personal data to third parties. However, we may share your data with:

  • Service Providers: Companies that provide services on our behalf, such as payment processors, printing houses, shipping companies, and marketing platforms.

  • Legal Authorities: When required by law or to protect our legal rights.

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6. International Transfers

Your data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). We ensure that any international transfers of your personal data are protected by appropriate safeguards, such as the EU Standard Contractual Clauses.

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7. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, use, alteration, and destruction. Despite our efforts, no security measure is completely secure, so we cannot guarantee the absolute security of your data.

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8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

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9. Your Rights

Under UK data protection law, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal data.

  • Deletion: You can request that we delete your personal data under certain circumstances.

  • Objection: You can object to the processing of your personal data for direct marketing purposes.

  • Restriction: You can request that we restrict the processing of your personal data under certain circumstances.

  • Portability: You can request that we transfer your personal data to another organisation in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at chloemarieart@outlook.com.

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10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. Please review this policy periodically for any updates.

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11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

 

Chloe Marie Art
Email: chloemarieart@outlook.com

 

Thank you for visiting Chloe Marie Art. We value your privacy and appreciate your trust in us.

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